At phgames, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a phgames player under Philippine law.
These highlights summarize our key privacy commitments. Please read the full policy below for complete details.
phgames only collects personal data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not collect data we don't need.
phgames will never sell, rent, or trade your personal information to third-party marketers or data brokers. Your data belongs to you — we use it only to operate and improve the phgames platform for your benefit.
Every data transmission between your device and the phgames platform is protected by 256-bit SSL encryption — the same standard used by major Philippine banks like BPI, BDO, and Metrobank.
phgames processes all personal data in full compliance with the Data Privacy Act of the Philippines (Republic Act 10173) and the implementing rules and regulations issued by the National Privacy Commission (NPC).
As a phgames player, you have the right to access, correct, and request deletion of your personal data at any time. Submit a data request through our live chat support and we will respond within 15 business days.
phgames uses cookies strictly for platform functionality, session management, and analytics. We do not use third-party advertising cookies. You can manage your cookie preferences through your browser settings at any time.
This Privacy Policy ("Policy") describes how phgames ("phgames," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("Player," "User," or "you") who access or use the phgames online gaming platform at https://phgames.app ("the Platform").
phgames is committed to protecting the privacy and personal data of every Filipino player on our platform. We operate in full compliance with the Data Privacy Act of the Philippines (Republic Act 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). We also adhere to applicable anti-money laundering regulations that require us to collect and retain certain identity-related information.
By registering an account on phgames or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact our support team to close your account.
This Policy should be read together with the phgames Terms & Conditions, which govern your overall use of the Platform. In the event of any conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall prevail.
For the purposes of the Data Privacy Act of the Philippines (RA 10173), phgames is the Personal Information Controller (PIC) responsible for the personal data collected through the Platform. This means phgames determines the purposes and means of processing your personal information.
phgames has appointed a designated Data Protection Officer (DPO) who is responsible for overseeing compliance with RA 10173 and this Privacy Policy. Contact details for our DPO are provided in Section 16 of this Policy. Our DPO is registered with the National Privacy Commission as required under Philippine data privacy regulations.
Data Protection Officer: All data privacy inquiries, access requests, correction requests, and deletion requests should be directed to our DPO via the contact details in Section 16. We will acknowledge your request within five (5) business days and provide a substantive response within fifteen (15) business days.
phgames collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect are set out in the table below:
| Category | Data Elements | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number (passport, SSS, UMID, PhilSys, driver's license) | Account registration, KYC/age verification, regulatory compliance |
| Contact Data | Email address, mobile number, residential address (city, province, barangay) | Account communication, support, transaction notifications |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank, UnionBank), transaction history, deposit and withdrawal records | Payment processing, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type and version, operating system, session duration, login timestamps | Platform security, fraud detection, service optimization |
| Usage Data | Games played, bets placed, wagering history, bonus usage, pages visited, click patterns | Responsible gaming monitoring, personalization, platform improvement |
| Communications Data | Live chat transcripts, support ticket content, email correspondence with phgames | Customer support, dispute resolution, quality assurance |
| Verification Documents | Scanned or photographed copies of government-issued IDs, proof of address documents, selfie verification images | KYC identity verification, age verification, AML compliance |
Sensitive Personal Information: Government-issued ID numbers and financial account details are classified as sensitive personal information under RA 10173. phgames applies heightened security measures to this category of data and processes it only where strictly required by law or for the performance of our contractual obligations to you.
phgames collects personal data through the following means:
phgames does not purchase personal data from data brokers or third-party marketing lists. All personal data we hold about you was either provided directly by you or collected through your use of the Platform.
phgames uses your personal data for the following purposes:
phgames will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by Philippine law.
Under the Data Privacy Act of the Philippines (RA 10173), phgames processes your personal data on the following legal bases:
phgames does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:
No Cross-Border Marketing Transfers: phgames does not transfer your personal data to foreign marketing companies or international data brokers. Any cross-border data transfers that do occur (e.g., to cloud infrastructure providers) are governed by appropriate data transfer agreements that ensure your data receives equivalent protection to that provided under RA 10173.
phgames uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device when you visit a website. We use the following categories of cookies:
phgames does not use third-party advertising cookies, retargeting pixels, or social media tracking cookies. You will not see phgames ads following you around the internet based on your Platform activity.
You can manage or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies may prevent you from logging in or using certain Platform features. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.
phgames retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Our standard retention periods are as follows:
Upon expiry of the applicable retention period, phgames will securely delete or anonymize your personal data in accordance with our internal data disposal procedures. Anonymized data (from which you cannot be identified) may be retained indefinitely for statistical and research purposes.
phgames implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
Your Responsibility: While phgames takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your phgames account password confidential and for logging out of your account when using shared devices. If you suspect unauthorized access to your account, contact our support team immediately via live chat.
Under the Data Privacy Act of the Philippines (RA 10173), you have the following rights with respect to your personal data held by phgames:
You have the right to be informed about how phgames collects and processes your personal data. This Privacy Policy fulfills that obligation. You may request a copy of this Policy at any time.
You have the right to request a copy of the personal data phgames holds about you, along with information about how it is being processed. We will provide this within fifteen (15) business days of a verified request.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update basic account details directly in your account settings, or contact our DPO for corrections to KYC data.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent. Note that we may be required to retain certain data for legal and regulatory compliance purposes even after an erasure request.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though phgames may be able to demonstrate compelling grounds to continue processing in certain cases.
You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request that we transmit this data to another controller where technically feasible.
If you believe phgames has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Contact details for the NPC are available on the official NPC website.
To exercise any of the above rights, please contact our Data Protection Officer using the details provided in Section 16. We may need to verify your identity before processing your request to protect against unauthorized access to your data.
The phgames Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. phgames does not knowingly collect personal data from individuals under the age of 21.
If phgames discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete all personal data collected from that individual, and report the matter to the appropriate Philippine gaming regulatory authority as required.
If you are a parent or guardian and believe that your child under 21 has registered on the phgames Platform, please contact our support team immediately via live chat so we can take prompt action.
phgames primarily stores and processes personal data within the Philippines. However, some of our service providers — including cloud infrastructure and KYC verification partners — may process data in other countries. Where such international transfers occur, phgames ensures that:
phgames does not transfer personal data to countries or organizations that cannot provide adequate data protection guarantees. If you have questions about specific international transfers, please contact our DPO.
The phgames Platform may contain links to third-party websites or services, such as payment processor portals (e.g., GCash, PayMaya) that you are redirected to when making deposits or withdrawals. These third-party sites operate under their own privacy policies, which are independent of this Policy.
phgames is not responsible for the privacy practices of any third-party website or service. We encourage you to review the privacy policy of any third-party site you visit before providing your personal information. The inclusion of a link to a third-party site on the phgames Platform does not constitute an endorsement of that site's privacy practices.
phgames reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, we will:
Your continued use of the phgames Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how phgames protects your personal data.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by phgames, please contact our Data Protection Officer:
Data Protection Officer — phgames
Email: [email protected]
Live Chat: Available 24/7 directly from the phgames Platform. Request to speak with the Data Protection team.
Response Time: Acknowledgment within 5 business days; substantive response within 15 business days.
If you are not satisfied with our response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the government body responsible for enforcing RA 10173.
This Privacy Policy was last updated on January 1, 2026. By continuing to use the phgames Platform after this date, you confirm your acceptance of this Policy in full.
Now you know exactly how phgames protects your personal information. Join thousands of Filipino players who trust phgames for fast GCash payouts, fair games, and a platform that takes your privacy as seriously as your winnings. Must be 21 or older to register.
21+ only. Gambling involves financial risk. Play responsibly.